Frequently Asked Questions

Everything you need to know about your Kelty shopping experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout for faster delivery.

What is your return policy?

We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain sale items may be marked as final sale.

How do I determine my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts to ensure the perfect fit for our fashion-forward silhouettes.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.